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TELUS Service Getting Worse
Telus doesn't set up your TV boxes anymore. The installer showed up, set up Internet, and said he was leaving. They mail your tv boxes to you. That's a change I was not aware of until it happened.
So I called Telus. Finally got through. Person was helpful, but had no idea about the tv boxes. She ordered the boxes. Next day I received the boxes and thought wow that was fast. Nope. More boxes showed up 3 days later. So I had to package them back up and drive to Canada Post to send them back.
Also, the new Telus mini TV boxes had zero support available on the Telus site. Instructions , videos, etc did not apply to the new boxes I received. Why would Telus reduce service and distribute technology with no support?!!
Hopefully this will help:
Getting started with your TELUS TV Digital Box | TELUS Support
4 Replies
Unfortunately this info is a few months too late. At the time of my "install", there was no support info available online. This was confirmed by the Telus tech that I spoke to. So my point is that Telus, a company I know has strong change managers, did not do a good hob of change management in this case. And the customer suffered.
TELUS_SupportOfficial Support Team
We very much appreciate the feedback and will pass it along to our Optik team. If you ever have any questions about the service, please don't hesitate to send us a private message and we'll be here.
- FuzzyLogic
Community Power User
Hopefully this will help:
Getting started with your TELUS TV Digital Box | TELUS Support
- TELUS_Support
Thanks for the help FuzzyLogic - Great resource if you need help with your Telus Tv Digital boxes. If you need more assistance strohi , let us know!
