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TELUS Service Getting Worse
Telus doesn't set up your TV boxes anymore. The installer showed up, set up Internet, and said he was leaving. They mail your tv boxes to you. That's a change I was not aware of until it happened. S...
Hopefully this will help:
Getting started with your TELUS TV Digital Box | TELUS Support
Unfortunately this info is a few months too late. At the time of my "install", there was no support info available online. This was confirmed by the Telus tech that I spoke to. So my point is that Telus, a company I know has strong change managers, did not do a good hob of change management in this case. And the customer suffered.
TELUS_Support
Official Support Team
Official Support TeamWe very much appreciate the feedback and will pass it along to our Optik team. If you ever have any questions about the service, please don't hesitate to send us a private message and we'll be here.
