Unable to reset my Telus account

I am having an issue (along with other users who have reported in this forum) of not able to reset my password for my Telus account.    I can get an email from Telus to login with a link with the same email address thats assigned to my account,  but if I want to reset my password,  no email will arrive with a link to a page to reset my email.

I just talked to a Telus representative,  and apparently there are issues with the resetting of the password on the Telus side.  This problem has been going on for about a month,  and I do need to get the password reset,  so any assistance would be helpful please.