Forum Discussion
Top-up via bill payment?
For some reason my automatic top-up for Prepaid Talk & Text 15 didn't go through five days ago due to a "credit card error". I had updated my prepaid authorization data to a new card number on Febru...
A-B
Community Manager
Community ManagerHave you spoken with our Mobility team about this for investigation?
I tried going through the #123 service, but kept being asked for a PIN. When I went into the Telus website to manage my PINs, the only PIN that showed up was in connection with another phone account I have with Telus (mod edit - private info), and that one is POSTpaid; The account I'm asking about is a prepaid one on the Nationwide Talk & Text 15 plan (mod edit - private info), and I don't think I ever set up a PIN with that.
- A-B
Gotcha. Reaching out to them then would be your best bet. They're available at 1-866-558-2273 or by dialing *611 from your TELUS cellphone.
