Forum Discussion
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL
I do recognize t...
TELUS_Support, I'm experiencing the same situation, and I sent a private message with my old TID to the support channel yesterday. Can someone reply to my message to at least acknowledge it was received and start looking into the issue? I resigned from TELUS over 2 years ago and I have no idea why I would owe their payroll department nearly $3,000, especially since the company never contacted me about this after I left. This is a very stressful experience and I would like some guidance on getting it resolved. Thanks in advance for your help.
El-EricCommunity Manager
Hi csarmstr and rae0105 - I am trying to get this sorted for you both as the situation does not sit well with me and the team.
I spoke with someone who will be able to help and they asked me to send you a private message to send you in the proper direction and they will assist with sorting this out. You are both welcome to send me a private message to follow-up
El-Eric It’s really comforting to know there are still current TELUS employees willing to help out — thank you for that.
I did reach out to [email protected], and received a response from Christina in P&C / HR confirming that the letter I received was legitimate. However, she explained she couldn’t discuss the matter further since I’m no longer an active employee and directed me to GCS for payment inquiries.
Unfortunately, no one at TELUS has been able to clarify why this amount is owed, what period it covers, or why no contact was made over the past two years before a collection agency became involved.
GCS did provide this statement:
“You were paid from your termination of September 16, 2023 and was paid till September 30, 2023, so you owe TELUS $1,919.58.”
That explanation only raises more questions on my end, as TELUS never reached out directly at the time, and retrieving the relevant bank records is challenging since they’re now beyond my institution’s 18-month statement window.
I’ll keep investigating from my end, but at this stage TELUS Payroll hasn’t offered much assistance. Still, I appreciate your time and willingness to help clarify things.
Hey there, I haven’t heard a single word back from the DM I sent yesterday too. I feel very stressed out by this too… not a single word over 2 years and all of sudden a collection notice show up on our credit report… all those years of hard working and dedication to make the company a better place, this totally feels like a stab on the back… why would they just ruin our credit score like this… I just don’t get it 😭
