Forum Discussion
Telus Rewards - Can't Redeem Points Because of Account Update?
I can't redeem any of my points because the pop up says my account is being updated. I haven't changed anything and there doesn't seem to be any helpful options online. Anyone experience this and h...
I'm running into the same problem as dgomez, trying to redeem a reward but it says:
Due to a recent update in your contact information you are temporarily unable to redeem this item.
Been trying for a couple days, and haven't changed any of my contact information in over a year, so it's really strange that it's giving me that error.
TELUS_Support
Official Support Team
Official Support TeamHello DirectorHawke, are you still having the same issue today?
8 more hours have passed and I'm still getting the same error... this is ridiculous.
I am still having the same issue.
In fact, it gets weirder. I tried through the app earlier and it tried to tell me there was no phone number tied to my account, even though, like I said, I haven't changed any information in months and I know there's a phone number attached.Follow-up: Mobile app stopped giving me the false "You have no attached phone number" and started giving me the "recent changes to your contact information" error.
Completely baffling, and frustrating. Just let me redeem my points, thank you.
