Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
TELUS_Support
Official Support Team
Official Support TeamWe've notified clients via messaging on their bills as already stated. You can check out the Activity tab in the Rewards dashboard to view your earning/spending activity at any time. There actually isn't a charge for the Rewards program, so you're not paying for anything other than your services as per usual.
February 1, 2025. I just learned of the loss of my points. I spoke to a Telus agent who was able to let me use the lost points for a bill credit. Neither he nor I could find any text or email record of Telus advising me of this change besides the small print at the bottom of my December 2024 bill. At the top of the bill is a record of the points I have earned but no indication that the points had to be redeemed by January 30,2025, and not even a mention that I should review carefully the small print at the bottom of the ball. If this is the policy of Telus it should have been properly announced and there should have been clear instructions at the top of the bill. I do appreciate the help of the agent but I am disappointed that Telus made this change in the first place and in the second place did not provide proper notice.
