Forum Discussion
Sudden stop providing data under prepaid plan
Signed up a yearly $100 prepaid plan with a promo bonus of data 2gb/month for a year on Dec 23, 2024, but Telus messaged me that my promo expired Feb 21, 2025. Can anybody help?
TELUS_Support
Official Support Team
Official Support TeamHi there, if you require assistance, send us a private message and we will gladly have a look.
I have the same issue. I'm on telus $100 prepaid plan with unlimited call and text and 2BG data per month. But on the renewal day of each month, I receive a message from telus saying my plan expire and the data become not working for a few days. This really annoys me and brings me trouble. Can you fix this pls? How Can I message you?
- TELUS_Support
Hello Chaohao, can you locate the private message button and send us a message here? We'll do our best to assist you, thanks!
I have the same problem. We signed up prepaid on Feb 28 for one year promotion; I received the message that it was expired as I do not have enough credit to renew the promotion (2G data and unlimited call and messages. Please help
