Forum Discussion
Service not available at new location and penalty charges
Why am I being charged a penalty for breaking my contract early (home internet/TV), when TELUS cannot provide ‘like service’ at my new address?
So, customers are penalized for the gap in TELUS’ footprint? It’s kind of like being held hostage to an address decision rather that a life decision. I am curious to see the CRTC’s response to my scenario.
