Forum Discussion
Contract renewal doubled in price
Our Internet contract expired and when I called to discuss renewal options, I was told that after all the discounts I was eligible for our new monthly rate would be $120+tax- double what we're paying now. We were left speechless.
When I asked about the offer on the website for the same plan for $85 per month, I was told that existing customers are not eligible for those plans.
Since when are existing customers being absolutely price gouged for their loyalty? We will definitely be changing providers but now I have to call back and wait on hold for hours just to cancel our services?? Year after year, dealing with telus is just getting more ridiculous.
1 Reply
TELUS_SupportOfficial Support Team
While advertised introductory promotions are structured for new line setups, there's also regularly offered renewal discounts and plan options designed specifically for existing customers. I definitely don't want you to feel stuck waiting on hold or feel forced to leave us over this and will send you a PM shortly to securely verify your account info and take a look.
