Forum Discussion
Unapproved changes to service agreement
In late January I negotiated a new 2 year service agreement with Telus for Television, Internet and Smartwear. At some point in March Telus decided to change the "agreement". I put that in quotes b...
OMG, you want someone to help you immediately, not to reverse the error but to cancel your service. What happened to the "agreement" you made for two years.
Also when you say " what happened to the agreement"that's a question for Telus, not me. They don't even seem to understand that an agreement takes 2 parties.
I'm still on hold waiting for the fourth level to help me resolve the issue. Arguing to get Telus to honor an agreement wasn't how I wanted to spend a Sunday. I'm pretty frustrated at this point. The deal isn't any better than Telus' competition. And their customer service can't possibly be worse. All the news of Telus laying off customer service is obvious when you try to call.
