Forum Discussion
Telus taking me to collections after an account closure from 5 years ago
I recently started getting emails from a collections agency for an account that was closed back in 2020 which was 5 years ago. I have spoken a few times with customer support, the collections team,...
These problems and lack of prompt solutions are now the norm with Telus. Outsourcing around the globe has diluted customer service Telus once had.
OP, if you honestly do not owe money then don't worry, at least those collection agencies are still in Canada and common sense may prevail.
I have called the collections agency early october and they said the can't remove this without telus informing them as such. I have tried calling them multiple times and sending them emails but the collections agency doesn't seem to want to respond either.
OK, in my job I have had to deal with these agencies because of clients. Your credit rating is the most they can hurt in the short term, to get a collection order it has to be proved you owe. You have a good case. Again, if you do not owe, don't worry about their threats.
We all have credit scores and they will file that you owe. It is not too hard to let the Equifax know your side of the story.
example. On a self check I found several loan companies on my file. I asked Equifax why they were inquiring since I have had no business with these companies in another province. Turned out someone was using my name/credit to apply for loans. They investigated and all that was removed. Good luck.
