Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I only found out about this from a Facebook "Rant and Rave" page and discovered that I've lost just over $300 in rewards.
As time goes on, more and more customers are going to find our about this and, like me, be absolutely livid!
Get ready to lose a customer who spends over $500 every month, all to steal $300.
Who do you think you are, Telus, Canada MAGA?
The timing of Telus' extremely poor decision to penalize their loyal long term customers by taking their reward points away without proper notice couldn't come at a worse time... when Canadians are being economically attacked from outside out borders, a Canadian corporation does this to Canadian customers? Horrible. And to this day there is still no mention of reward point expiry on their website, no emails, no letters to customers explaining the decision to take points away from people who in some cases have been saving them for years. They still act like no mistake was ever made and insist that a tiny message at the bottom of one paper bill (which many people don't even receive) one month before the expiration date was enough notice.
I'm glad you were able to get a bill credit for your lost points after a while on the phone with them, but I feel bad for the people who haven't even realized that they have lost their reward points. It's time to look for a communications company that actually knows how to communicate and doesn't treat their loyal long term customers like this.
