Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I was blow away today when I got an email telling me they have updated the TELUS Rewards Terms and Conditions and I have lost 308.47 points. Like others, I'm on auto pay and I just kept paying and was going to use the points now that they got built up. And this ridiculous "All customers were notified of the point expiry in advance of it happening." response is insulting. This is a bait and switch and is as good as stealing and I don’t think this would withstand a legal challenge based on previous loyalty rewards points scandals. What is the Executive Leadership thinking over at Telus, Hey, lets rip off our loyal customers a few hundred bucks each and they will forget about it? Do they realize there are other service providers. I need my points restored to an equivalent of $308.50 in the new system or an equal bill $$ credit.
