Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
My points are gone! What the heck Telus!!! I’ve been saving for years!!! My rates have never gone down for TV, Phone and internet, been loyal for years and the ONE perk I had you basically steal from me???? Went on to look at redeeming today as I was saving for a larger item and gone. You need to make this right Telus! Seriously Upset!! What sort of company does this without informing their customers!!!!!!!!
TELUS_SupportOfficial Support Team
All customers were notified before in advance of the expiry. We'll send you a private message to discuss further.
Putting notification in small print on page 4 of an invoice is not notification! That’s called shady buisness . Oddly enough if Telus wanted me to donate points for homeless phones, LGBQ issues etc you have no issue canvassing for my points and notifying me that you want my points.
Let’s not fail to mention that in Dec when this little tiny notification at the bottom of page 4 , that NO ONE would ever read, may be unreadable by someone traveling over the holidays where internet access does not exists. Feel badly for those laying I. Hospitals beds as well.
I think one of your advertised animals could have done better notifying valuable customers then Telus has! Let’s face it!!! This was an unethical greedy cash grab by another big company.
Do not patronize me with “ you were notified”
NO I WASN’T or I had spent my points!!!!
Fix this I’m out about $450.00
- TELUS_Support
We can take a look in to your account to see if there are notes of the expired points, etc. We'll respond to your private message now.
