Pre-Authorized Payments

I’ve been a Telus customer since 1998, back when the company acquired Clearnet. Over the years, I have consistently paid my bills on time and have never had an overdue payment.

About three years ago, my credit card on file expired, and I missed updating it in the online system. As a result, a payment was 30 days late. This resulted in a negative mark on my credit report, which lowered my credit score from 860 to 780 for more than 6 months.

What made this particularly frustrating is that I did not receive any notification from Telus about the expired card or the missed payment. I only became aware of the issue after the fact, when it was already too late to avoid the credit impact. 

Since then, I have switched to automatic payments directly from my bank account to ensure this does not happen again. I do not intend to enroll in credit card pre-authorized payments with Telus in the future.

At this point, my request is simple: please stop contacting or notifying me about re-enrolling in pre-authorized credit card payments. I will never trust Telus with my Credit Card information again.

Thank you.