Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
TELUS_Support
Official Support Team
Official Support TeamHello! Notification was sent to all TELUS Rewards account holders via bill messaging before the end of the year. We always encourage everyone to read their bills every month.
This is a BS answer. You are a communications company, you could have used multiple methods to convey this message to your customers. Putting a notification in small print at the very end of a bill that most people do not look at when it is exactly the amount that they expect to pay, only satisfies the requirement of notifying your customers. Seeing how many people are upset about this - does this answer hold up to your moto of "Customer Satisfaction is Our #1 Priority"!!?!
