Account Collections Issue

I'm also in the same position. Telus sent me NO email when they said they would after I closed one account with them to provide the total balance. Instead, they sent me to collections, which I just paid, and I avoided paying because I thought it was a scam from First Choice Credit Service until I realized they seemed to have the correct Telus account number, though I hate how you can't see what your account number is in the email. I tried calling Telus COUNTLESS of times to find out what's going on and nothing hold after hold. This is truly unacceptable, as a loyal and current customer to be put through this is a shame.