Forum Discussion
Prepaid plan but don't have BONUS100
Hi, I just activated my $100/year prepaid plan, but the BONUS100 promotion was not applied to my account. Could you please help me activate this bonus? My phone number is *removed number for privacy reasons*
Thank you very much!
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I have the same issue for 3 prepaid accounts, 2 of them only have the bonus data for 1 month, and all gone now. The last one will expire in June 23, 2025, which was activated on Jan 24, 2025. It seemed to be a common issue. Please help.
TELUS_SupportOfficial Support Team
Hi there, we will reply to your private message.
- TELUS_Support
Hi Jacky, we'd be happy to take a look into that for you and will send you a PM shortly.
I have a similar problem. Is it allowed to add my situation here? We transferred my wife's phone last May 15 and yesterday we transferred my own phone at the same store for the same plan. However, when I got home and checked my email, the confirmation sent to me did not mention the Unlimited nationwide minutes, SMS and 2GB monthly for one year with new activations. The website has it on, I believe the blackboard they had on the booth in the mall mentioned it too. The email now mentioned 400 minutes of calls and 400 SMS. Thank you for your help.
- TELUS_Support
Hi there, if you still require assistance, send us a private message and we will do our best to help.
