Forum Discussion

Jacky0625's avatar
Jacky0625
Neighbour
8 months ago

Prepaid plan but don't have BONUS100

Hi, I just activated my $100/year prepaid plan, but the BONUS100 promotion was not applied to my account. Could you please help me activate this bonus? My phone number is *removed number for privacy ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Hi Jacky, we'd be happy to take a look into that for you and will send you a PM shortly.

  • jm3nd's avatar
    jm3nd
    Neighbour
    7 months ago

    I have a similar problem.  Is it allowed to add my situation here?  We transferred my wife's phone last May 15 and yesterday we transferred my own phone at the same store for the same plan.  However, when I got home and checked my email, the confirmation sent to me did not mention the Unlimited nationwide minutes, SMS and 2GB monthly for one year with new activations.  The website has it on, I believe the blackboard they had on the booth in the mall mentioned it too.  The email now mentioned 400 minutes of calls and 400 SMS.  Thank you for your help.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      7 months ago

      Hi there, if you still require assistance, send us a private message and we will do our best to help. 

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