Forum Discussion
Solved
no account number
new customer here, i recently bought a wifi plan on the 1st through the My Telus app. the router was installed this morning (the 5th) but i am unable to use Telus Connect or link with My Telus since ...
thank you for reaching out
a family member wanted to help me out and called the customer support line and managed to get patched through to a human who was able to help me get my account number. i guess i just had bad luck with getting the unhelpful ai when i made my call earlier
TELUS_Support
Official Support Team
Official Support TeamHi halpmeh - You should have received a Service Agreement in your email. They typically have your account number.
If not, we can send you a DM to assist. Can you let me know if you do have the email?
thank you for reaching out
a family member wanted to help me out and called the customer support line and managed to get patched through to a human who was able to help me get my account number. i guess i just had bad luck with getting the unhelpful ai when i made my call earlier
