MyTELUS App Showing Wrong Phone Number After Agent-Assisted Transfer”

Hi everyone,

I’m trying to figure out a strange MyTELUS app issue. At the top of the app, where my name appears next to the arrow that opens the sidebar, it’s showing my dad’s phone number instead of mine.

This started right after a TELUS agent helped complete a number transfer on the account. The transfer itself worked, but now the app is pulling in the wrong number even though the account is under my name.

I’ve tried logging out, reinstalling the app, and refreshing the account details, but the incorrect number still shows.

TELUS claims they’ve fixed it on their end and that it may take up to 48 hours for the correct number to display. It feels really strange, but it sounds like a temporary display glitch related to backend account syncing and caching after the transfer.

Is there someone here who can investigate this further, or has anyone experienced the same issue?

Thanks in advance for any insight.