Forum Discussion
Loyalty dept actually do anything ?
Has anyone talked to the loyalty department and they actually did something? In June I made some changes to my rate plan ( through loyalty) and was ensured this rate would stay the same and the other family members on my account would change. Well 3 months later I am overcharged and when I talk to the loyalty dept again, they just say the first agent made a mistake… they aren’t even willing to look at correcting it.
Has anyone found the loyalty dept useful in fixing issues or just a waste of time?
2 Replies
Any Increase in rate without your consent is a breach of their own terms as well as illegal by terms set out by CRTC. The only adjustments they can make without your direct consent are a decrease in rates, An increase in speed, or an increase in data allowance. Other than that Notification must be given within 60 days and no a simple email isnt enough because that is not consent. And while they may try to say that usage is consent it is not. by any means and this is laid out in CRTC terms and conditions. They will try to give you a run around guaranteed,..... do not allow it.
