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Last attempt to resolve account issue
Posting here in a last ditch effort to resolve an internet/account issue before filing a complaint with CCTS. I am on a 250mbps internet plan, along with tv, and some home security thing I never wan...
The latest agent I spoke to that ended with the situation being unresolved, called me back and forwarded me to a manager who "made it right", and resolved all my issues. While I don't wish on anyone to have to go through all the issues I did, Telus did end up compensating me fairly in my view. So kudos for that. And finally experiencing 250mbps is really nice too!
The latest agent I spoke to that ended with the situation being unresolved, called me back and forwarded me to a manager who "made it right", and resolved all my issues. While I don't wish on anyone to have to go through all the issues I did, Telus did end up compensating me fairly in my view. So kudos for that. And finally experiencing 250mbps is really nice too!
TELUS_SupportOfficial Support Team
Hi there, thank you so much for the update. We’re glad to hear that everything was finally resolved and that you’re now getting the full 250 Mbps experience you signed up for!
