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Last attempt to resolve account issue
Posting here in a last ditch effort to resolve an internet/account issue before filing a complaint with CCTS. I am on a 250mbps internet plan, along with tv, and some home security thing I never wan...
The latest agent I spoke to that ended with the situation being unresolved, called me back and forwarded me to a manager who "made it right", and resolved all my issues. While I don't wish on anyone to have to go through all the issues I did, Telus did end up compensating me fairly in my view. So kudos for that. And finally experiencing 250mbps is really nice too!
Any luck Telus? A technician did come and fix the speed (it took him all of 5 seconds to see that the equipment will not support my plan). However this is all the more frustrating, as I specifically asked when i originally upgraded the plan if my old equipment would support the new speed and was assured it would. And now you have the gall to still try and charge a cancellation fee for a plan change after YOU broke your end of the agreement.
