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tfishwick's avatar
tfishwick
Neighbour
2 months ago
Solved

Last attempt to resolve account issue

Posting here in a last ditch effort to resolve an internet/account issue before filing a complaint with CCTS. I am on a 250mbps internet plan, along with tv, and some home security thing I never wan...
account issues
customer service
internet
  • tfishwick's avatar
    tfishwick
    2 months ago

    The latest agent I spoke to that ended with the situation being unresolved, called me back and forwarded me to a manager who "made it right", and resolved all my issues. While I don't wish on anyone to have to go through all the issues I did, Telus did end up compensating me fairly in my view. So kudos for that. And finally experiencing 250mbps is really nice too!

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

We’re truly sorry to hear about the ongoing issues you’ve experienced and completely understand your frustration. This isn’t the experience we want for our customers. Please send us a private message so we can review your account in detail, look into the technical and billing concerns, and work toward a resolution.

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