Is Telus Customer Support That Bad?

I swear to god.

The tech comes today, wires me up, installs new stuff.

On my life he goes down the street and comesback and goes "Yeah so Idk why the hell they sold you this. 3gig isn't even available in your neighbourhood. There's no supporting connection for it."

Sure enough, they cut my internet off for 6+ hours trying to revert the order, missing work, missing my entire day. 

What happens next?

It comes back, and I have f**king 500/50 instead of my 1K/1K I had before.

So now I don't even have my 1K Fibre before, No 3Gig, no 1.5K/1.5K as promised for compensation, I'm literally on sluggish, 200 ping , 500/50.

Absolutely baffled how you guys think this is morally okay and not resolved by the end of day. How you are in business is beyond me.