Forum Discussion

MH23's avatar
MH23
Friendly Neighbour
4 days ago

INCONSISTENT BILLING - MULTIPLE "AGREEMENTS"

I am wondering if anyone else is fed up with a communication company that doesn't communicate?  I have had to go to the CCTS for one problem that eventually was sorted out regarding different amounts...
El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
4 days ago

Hi MH23​ - we're glad to hear your issue is resolved. The Neighbourhood is more for peer-to-peer support with technical support issues and where necessary we step in to help.

Typically your post isn't one that we keep active as it is not asking for help but I'll leave it up as we've sent you a private message to help with any outstanding issues.

Please take a moment to read our House Rules

  • MH23's avatar
    MH23
    Friendly Neighbour
    4 days ago

    not resolved?????? Typical response....

    • El-Eric's avatar
      El-Eric
      Icon for Community Manager rankCommunity Manager
      4 days ago

      ...for one problem that eventually was sorted out

      The last 7 months after CCTS finally have consistent billing

      Sorry, these two statements indicated that your issue was sorted. We've sent you a private message on our TELUS_Support​ account. Please let us know of any outstanding issues and we'll do our best to help you

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