Forum Discussion
How to close a chat?
I was in the middle of resolving a few issues related to my account with what seemed to be a live person (though today you never know). They have been dropping me after each answer and I was restarting the chat again. After that, they shifted me to the module of scheduling a callback, and that thing offers me the dates where I am absolutely not available, and I cannot leave this chat and start another one unless I choose one of the dates. I tried everything I tried to been choosing another category of products. It still opens the same chat, forcing me to choose the dates and doesn't want me to connect to a live agent. Should I just wait for a week and restart the chat again? Sounds like a very dumb solution.
Is there a cheat code to get out of that AI chat?
4 Replies
Yes, I realized that when I leave the website and then come back after 10 min, it's reset. Though it doesn't resolve the issue completely. When I start another chat, the following answer is, ooh, it's too complicated, we need to call you, here's our virtual assistant to schedule a callback, and it offers those dates again.
Or if I start another chat and I specifically say "I don't need a call back", or "Don't call me back", probably their AI only picks up the word "call" and not the negation, and starts with "Oh, I see you want a callback, here's out virtual assistant to help you pick up the dates.Or if I try to mask the word "callback" by putting dashes between the letters, it just says "I was happy to help you. Have a good day. Bye"
Looks like they don't have live people in those chats any more?
I received an email from Purolator that I'm supposed to return a Telus equipment and I don't have anything to return. Whom do I talk to before they charge my credit card?
TELUS_SupportOfficial Support Team
Have you tried going on incognito mode?
To do what? If I'm logged in into Telus, how does Incognito mode help?
- TELUS_Support
Hi yanadeni - Are you able to log out and log back in?
