Good Review for Stephanie (Business) and Mark (Loyalty)

Hello!

I just wanted to write about my good experience with the customer service agents: Stephanie from the TELUS Business department, and Mark from the TELUS Loyalty department. 

This morning, I accidentally contacted Stephanie from the TELUS Business department to inquire and deliver a concern about a residential account. Despite this, she listened to my concern, took the initiative to transfer my call, and forwarded the details of my concern to the correct department. She went beyond my expectations and took excellent care of me as a customer by ensuring that my transition to the next TELUS agent was minimal effort, smooth, and flawless. 

After my discussion with a TELUS agent from the Residential department, I was transferred to a call with Mark in the Loyalty department. Mark was very understanding of my needs and concerns, and his service was very efficient. Mark's solutions to my concerns were straightforward, transparent, and most importantly: effective. He took excellent care of me by providing me with all the necessary details in a succinct and thorough manner. I was honestly very impressed and happy to have worked with him.

There's no doubt in my mind that the calls with the above representatives are the highlight of my slow Wednesday morning. I hope that this review reaches them, and I sincerely wish them the best. Thank you for your service!

Natalie