Forum Discussion
Customer service operating hours
I just called customer service to attempt to resolve a bill which is different from the amount promised by Tellus rep.
After extensive "discussions" with a useless chatbot, and repeated requests to talk with a human being, the system told me that the office is closed. It is 7 AM in BC, hence 10 in Montreal. Apparently Telus arbitrarily says that staff will not talk to BC customers before 0900 PDT, although of course they will talk with customers from back east at same time
With this approach, I would have to call during my working hours, which would get me fired. What to do?
My phone is [mod edit - private info] should a Telus agent wish to cal me, BEFORE 0900 PDT. I prefer to be called after 0600 PDT, but will answer anytime.
1 Reply
TELUS_SupportOfficial Support Team
Hey, Neil. We've edited your phone number out for privacy reasons as this is a publicly visible community. You can always reach out to us here or via our social media channels as well for assistance:
We'll send you a private message here now to discuss further. Check your Inbox!
