Forum Discussion
Can't purchase a device
I was with Koodo for 13 years. Bell offered a better plan, so I called loyalty and they matched it but switched us to Telus. Since the switch, we cannot order a device (we did BYOD). It just says the order cannot be made online and to call. And when I called, they told us something about not being able to do a credit check since we were only with Telus a few months, which is nonsense to begin with and besides, our credit is sparkling. It's been over 6 months now and still no change.
To top it off, we get a call about offers on new devices. I explain to the guy the situation we're in and he checked and confirmed he couldn't do anything for us. Just absolute amateur hour. We'd have already switched to Bell but their prices when I checked were horrendous.
Has anyone else been stuck in this situation?
1 Reply
TELUS_SupportOfficial Support Team
Hello cjm180, thanks for bringing your experience to the Neighbourhood. Moving over after 13 years with Koodo should feel like a seamless step forward—not a step backward into system blocks, agent dead-ends, and sales calls offering deals you can't even accept.
You are 100% right: having "sparkling" credit and over a decade of tenure with the TELUS/Koodo family means you shouldn't be running into credit check walls. Our team here does not sell the devices here so we have limited access to the system in question. Still, we'll send you a private message in order to access your account and review the notes about this.
