Can't purchase a device

Hello cjm180, thanks for bringing your experience to the Neighbourhood. Moving over after 13 years with Koodo should feel like a seamless step forward—not a step backward into system blocks, agent dead-ends, and sales calls offering deals you can't even accept.

You are 100% right: having "sparkling" credit and over a decade of tenure with the TELUS/Koodo family means you shouldn't be running into credit check walls. Our team here does not sell the devices here so we have limited access to the system in question. Still, we'll send you a private message in order to access your account and review the notes about this.