Forum Discussion
Cannot reset password
My current password to access my TELUS does not work and I need to reset my password.
When I try to log in with the incorrect password, I have to request log in link sent to my email. This works, but does not solve the problem for resetting my incorrect password. When I try to reset the password, I can not do so without first entering my current password (which is incorrect).
AI chat doesn't have an option to solve reset password. I need to find out how to reset a password when I do not know the current password.
Any guidance is appreciated
1 Reply
TELUS_SupportOfficial Support Team
We’d like to make this right. Please feel free to send us a private message to TELUS_Support with your account details. Thanks for your patience — we appreciate you bringing this to our attention.
