Cannot log into the Telus tv + app

Do not disturb was not active, I tried a restart, internet is great with or without wifi, no Telus outages (other than customer support getting back to me - they have been out for about 2 weeks now.) App permissions are all good (It worked most of the summer and just randomly asked me to log in and wont accept the log in). It's not the modem since this has happened in three different locations. The only thing I haven't done is clear the cache. I'll try that now.