Forum Discussion

Masoud_Rad's avatar
Masoud_Rad
Neighbour
2 years ago

Account Collections Issue

I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and ev...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi Masoud_Rad - that manager that reached out to you should be able to help. Do you still have their contact info? If not we can help if you please send us a private message

Ianap's avatar
Ianap
Neighbour
2 years ago

Hello Telus team, 

I am not sure what’s you process on it. But collection agency and you definitely not communicating. 

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