Account Collections Issue

Here is the situation:

I was a TELUS Home Services customer (Account # ******552).

An outstanding balance accumulated, and my account was sent to collections (Debt # ******78 at GCS).

I have since paid this account IN FULL, directly to TELUS.

Payment 1: $178.61 (Paid on September 30)

Payment 2: $55.20 (Paid on October 03, for a late fee)

My TELUS account portal confirms these payments and clearly shows a $0.00 balance. The account is closed.

However, GCS is still actively trying to collect this debt. Their latest notice shows they received the $55.20 payment but are still missing the main $178.61 payment, claiming I owe $123.41.

This is clearly a communication error where my payments to TELUS were not reported back to GCS.

I have screenshots of my $0.00 balance, my full payment history from the TELUS portal, and the collection letters from GCS, which I can provide to a TELUS staff member in a private message.

Can a TELUS moderator please look into my account (******552), confirm the $0.00 balance, and immediately send a recall notice to General Credit Services (GCS) to stop this harassment and protect my credit score?

I'm also in the same position. Telus sent me NO email when they said they would after I closed one account with them to provide the total balance. Instead, they sent me to collections, which I just paid, and I avoided paying because I thought it was a scam from First Choice Credit Service until I realized they seemed to have the correct Telus account number, though I hate how you can't see what your account number is in the email. I tried calling Telus COUNTLESS of times to find out what's going on and nothing hold after hold. This is truly unacceptable, as a loyal and current customer to be put through this is a shame.

Hello Telus support, I am experiencing exactly the same thing as I just got phone calls and email from first choice credit service on June 26,2025 saying that I have $241 balance outstanding when I just got an email from Telus saying that I have $128 credit on June 25,2025. I cancelled my contract in April and received a bill in May with a $241 charge for service of May which was not making any sense. I called Telus support , confirmed my final balance was only $106 .i made the payment in full immediately. Then ! On June 25, got an email from Telus with $128 credit back (not sure why ???) then next day got another email from collection agency for $241 balance which made me so confused. That email was threating the payment must be paid in 7days or my name would be reported to credit bureau which would impact my credit score/report. Based on all feedbacks here, seems like I am not the only one. Based on What I have experienced in the last couple months, Telus should have better account records management/reconciliation.