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2 step verification peeve
This new second verification thing does not work for me. Years ago when we started a Telus account my wife used her e-mail and we shared the password. That worked fine for both of us. Now with 2 step...
I'm not really following what you mean by you having a different screen when you log on. My wife has no issues logging on to my account with the app on her phone. I log on using the app on my phone. I also log on from a several different computers using a browser. TELUS really doesn't know who owns what device.
Now if your browser settings are different on your computer then that's a different story and really not under the control of TELUS.
Well I'll be darned 'xray'. I tried a different computer that had a different browser and Windows 10, instead of my usual Windows 11 browser.
After getting the code from my wife I was able to log in smoothly and had full access to our account! So, I am going to load an additional browser on my usual desktop that is compatible with the Telus login and go from there. Thanks 'xray'
TELUS_Support
Official Support Team
Official Support TeamIf you can't add or update the contact information, it might be best to contact Telus directly. Explain the situation and ask them to help link your email or phone number to the account for two-step verification purposes.
