Forum Discussion
You need to be on your home Wifi and enter admin password to proceed
Hello, I'm having trouble connecting my Telus boosters onto my home network. My boosters are connected to the network by hardwire for the setup. On the mobile app, when I go to "Network", "Add" (bo...
I have the same problem and have redownloaded the Connect app, "forgotten" my wifi and reconnected and it still says the same error. Any fixes?
TELUS_SupportOfficial Support Team
Hi terrywarden - If you are not seeing your home network on the Connect App you'll need to do a factory reset on your NAH. Please send us a private message if you have any questions but a fix was rolled out last night but the factory reset may still be required
I can see my home network but I cannot see any of my boosters. When I click "add" next to "you have no boosters", it displays a screen that says "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you've connected to your Wi-Fi and reopen the app to try again". I've force closed the app numerous times, reset my router. All my boosters (I have four) all have blue lights, but I cannot see them or manage them in the Connect app.
- TELUS_Support
I understand.
We would need to check which router you have and which network you have as well.
We'll send you a private message
