Forum Discussion
When will TELUS improve the Optik TV platform?
* no Exit button on the remote, or easy way to exit watching a recording or when streaming * provide a Trash Can for recently deleted recordings with capability to undelete * improved voice search ...
TELUS_Support
Official Support Team
Official Support TeamThank you for the feedback! Our Optik team is continuously working on updates and improvements to the platform. We'll definitely pass this feedback along to them right away!
If you are continuously working on updates and improvements, why are they so few and far between?
there are BASIC features that your customers have been requesting for years that are STILL not available.
I no longer believe you are working on them and am waiting for my contract to run out.
The poor search capabilities of the remote are among are one of the top issues. It is impossible to find Traitors UK for instance, even though it is available for streaming. Also cannot find the TV series The Hunting Party - the search recognizes that such a TV show exists but can only pull up a movie of the same name when you attempt to stream it. This inability to access content would be enough to make me want to switch back to Rogers Xfinity at my earliest opportunity. Recording a hockey game but the recording ending in the middle of the overtime period while watching is also highly agitating and yet another good reason to ditch TELUS Optik TV.
- TELUS_Support
We've forwarded this post to our dev team for feedback. They definitely want to hear the specifics surrounding the issues our customers are facing. Again, appreciate you letting us know!
After using Optic TV for the past 17 days, I would add to the list of areas to improve: the painfully slow updating of the TV Guide when moving forward into the future. I have 3 GB internet service but compared to how fast Rogers Ignite updates the TV Guide, which is more or less instantly, Optik TV is sorely lacking by comparison. I can only conclude that the TV Guide is not stored on the set-top box. This seems like a no-brainer area to improve upon! I also see no reason to restrict the TV Guide to 10 or 11 days into the future. If you want to be as good as Rogers Ignite you would have match their 14 days.
