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What is happening to our internet connection?
At 6 pm every single night - our internet on our iPad keeps cutting out, all night. At first I thought it was the iPad, but we have 5 iPads and it happens on every one of them. Regardless, I have re...
Thanks for the steps!
1) our hubs are free of obstacles, I guess that’s why the connection is fine throughout the day, up until evening that is
2) we don’t have any other devices we use, like gaming etc.
3) the Telus app doesn’t indicate a firmware update, best I can see. Not sure where in the app it would be, so I’m guessing it would show in the “overview” page? If so, nothing there re; update.
4) I have no idea how to switch to a less congested channel. We were told to only use the one we’re using now. There is another option for our Telus Smarthome Security System but we were told not to use that one.
5) I assume it’s the Wifi only, as our Telus TV service is not affected
Not sure what’s next.
Shelley Soden
TELUS_Support
Official Support Team
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