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WAN IP is not a true public IP
Hello, my modem is getting a WAN IP that is not truly public: 100.80.xxx.xxx, I used to have a true public IP. Is there a way to get Telus to give me a real public IP so I can connect to my network f...
I found a solution to this today, it's what worked for me so your mileage may vary:
I received the following advice from someone else: "Call TELUS. Tell them you are having problems with your connection being on NAT444 and you would like it changed back to NAT44."
When you call in and explain the issue further do NOT mention port forwarding. This will cause the agent to deem your inquiry as out of scope.
For example, I explained friends could no longer play games with me. I explained it was like being on a xbox with strict nat, except that I play on a computer.
The following is how I obtained a solution and where it may vary for you:
The agent wasn't able to change the NAT444 setting, they did not confirm nor deny they even had access to it.
The agent then involved network support (internal support team that only agents have access to), as the agent was unable to control my modem. (And of course they couldn't, because they were trying to control the IP I was natted behind.)
Network support wiped my QOS profile and recreated it. Whether the setting for NAT444/44 was in there or not, the agent would not confirm nor deny.
After re-creating my QOS profile, they had me reboot my modem. It came back up with a public IP.The agent then explained to me that if I ever had the problem again, I could call in and ask to have my "QOS profile" recreated.
Theoretically this shouldn't ever be a problem again, unless someone at telus changes the profile sometime in the future.
This solution likely only applies to hard wired connections like DSL and Fibre. I don't believe it will work for LTE Hubs.
It may take you multiple calls to Telus to get this sorted. The agent I had today that managed to solve the problem was my 4th, so be patient, most importantly be kind and good luck!
I found a solution to this today, it's what worked for me so your mileage may vary:
I received the following advice from someone else: "Call TELUS. Tell them you are having problems with your connection being on NAT444 and you would like it changed back to NAT44."
When you call in and explain the issue further do NOT mention port forwarding. This will cause the agent to deem your inquiry as out of scope.
For example, I explained friends could no longer play games with me. I explained it was like being on a xbox with strict nat, except that I play on a computer.
The following is how I obtained a solution and where it may vary for you:
The agent wasn't able to change the NAT444 setting, they did not confirm nor deny they even had access to it.
The agent then involved network support (internal support team that only agents have access to), as the agent was unable to control my modem. (And of course they couldn't, because they were trying to control the IP I was natted behind.)
Network support wiped my QOS profile and recreated it. Whether the setting for NAT444/44 was in there or not, the agent would not confirm nor deny.
After re-creating my QOS profile, they had me reboot my modem. It came back up with a public IP.
The agent then explained to me that if I ever had the problem again, I could call in and ask to have my "QOS profile" recreated.
Theoretically this shouldn't ever be a problem again, unless someone at telus changes the profile sometime in the future.
This solution likely only applies to hard wired connections like DSL and Fibre. I don't believe it will work for LTE Hubs.
It may take you multiple calls to Telus to get this sorted. The agent I had today that managed to solve the problem was my 4th, so be patient, most importantly be kind and good luck!
