Prize & Promotional Scams: Too Good to be True

This class of scams focus on awarding prizes or lucrative promotional offers. Remember: if it’s too good to be true, it probably is.

Vacation Scam

This scam involves receiving a call with a recording that thanks you for choosing TELUS and offers you a free vacation or prize for “being a good customer.” If you stay on the line, you’ll be connected to a person who will try to convince you to give them your personal info or send money as a down payment on the vacation fees, etc.

What you can do: Do not give out any personal information and hang up the call. Legitimate telemarketers will always know your name and will always provide you with a callback number to call them back at your convenience. This is a well known scam, and TELUS is working every day to have these fraudulent calls stopped.

Free features/services or credits

You may receive a call from a spoofed number, offering things such as promotional rate plans, free services, or credits. The caller will ask for your sensitive/personal or account information to apply for the promotion.

What you can do: As before, never give out any personal or account information, and simply end the call. No further action is needed.

Your safety matters to us. Because scammers never stop, we're dedicated to providing you with information on the latest tactics used by them so that you can stay informed. For more on various scams and how to protect yourself, explore these other articles:

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Updated 5 months ago

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