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Wait time
Just past the 45 minute mark of waiting to speak to someone. this is absolutely ridiculous. We get charges ridiculous amounts and to boot they suck an extra 1.5 % to use a credit card to pay. seri...
Reach out to them via their Facebook account, they're a lot more responsive.
Did all Telus employees Die or Vanish?! No one answers their dumb phone number anymore?!!!!!
I've been on hold for over 2 hours to change my plan, which you could have made it easier for everyone if you'd let us change plans online!!
Even when I try your app, it prompts that I must update the app. I go to update it on google play, and it keeps giving an error message! **bleep**in Dumb! Seriously Canada! WTF!
I found a link on TELUS website that describes what you can do online. There are some differences in capabilities between MyTELUS app and online MyTELUS website. See if anything here helps you; list of everything you can do online
