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Lisamae1's avatar
Lisamae1
Neighbour
6 years ago

Usage alert

How do I reset my usage alert?

3 Replies

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Your monthly internet data usage alert? It is automatically reset each month.

     

    • Lisamae1's avatar
      Lisamae1
      Neighbour

      I have received an email that I have used 100% of my monthly internal data but the app and website shows I have used 28%. This is the first month I have used this much but I plan to continue to use at least half each month. 

      • FuzzyLogic's avatar
        FuzzyLogic
        Icon for Community Power User rankCommunity Power User

        I experienced this when I changed internet plans. Somewhere in the Telus system it still thought I had the old limit. I had to talk to Telus to get this sorted out.