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Unwelcome migration to Gmail - What a mess in Outlook for Windows
OK, so yesterday I migrated my mailbox to Google, pretty much under duress (I mean what choice do we have? I've avoided Google all these years to be forced into it by Telus). I lost a full day to get...
An e-mail migration such as this is a fairly extensive undertaking. On the positive side, you should be glad to be rid of Outlook. Have not used it for years. I also have a Mac but use Apple mail. I worked at a large University that did an e-mail migration from Outlook to Gmail. Lots of complaints before and during migration but after the fact, there was no further mention. Gmail is a great interface so it is clear why so many people and companies are going to it. I don't think that you can fault TELUS for date synchronization of your old e-mails. I mean what do you expect them to do? It does not sound like you are familiar with the Gmail platform and those that have not used it before, I would expect have some issues over those who have previous experience. Gmail does offer options for sorting your e-mail. If possible, try and touch base with someone familiar with the platform.
It is not necessary to create a new profile, all you have to do is edit the server settings for the Telus profile and redirect both the incoming and outgoing server values.
However beware of a possible issue with the folders that are created in the gmail web app. - I had folders and rules set up in Outlook that moved emails to folders. The synch created those folders and placed them under the gmail hierarchy. It also created a folder called Important. This is how I discovered what was going on. When Outlook 2019 synch'd with gmail, unbeknownst to me it created a duplicate in the important folder if it was labeled important. I only discovered that it was a duplicate because I would 'shift-delete' rather than move to trash and the email would still exist in the other folder. When some other emails came in that had a rule, the rule would fail. I finally called support and they blamed Outlook and said they could help because they didn't support that product. Wouldn't listen that it all worked before and now it wouldn't and that there were no 'eroneous' settings. So I told this person fine and hung up very frustrated. When I looked at the gmail web interface, I noticed something called label settings so I opened it. As I reviewed, something clicked. The synch had created these folders and moved them to the gmail hierarchy from my inbox hierarchy. I also realized there were some settings that would alter if folders would show or not and if I wanted to synch. Since I rarely use gmail web app, I removed these settings and then recreated the folders and rules the way that I had them previously and voila, no issues.
