Forum Discussion
Unexplained charges
Has anyone had repeated unexplained charges on their bill? About once per billing cycle since I returned my extra set top boxes we have a pay per view or channel added charge on our account.
We have contacted regular support they remove the charge and tell me to make sure that I have a PIN on my set top box. I did that the first time and it hasn't stopped the charges/changes.
I think it may be because the set top boxes that we returned to a Telus technician are somehow messing with things. They are still on our account even though a call center staffer said they would remove them.
1 Reply
TELUS_SupportOfficial Support Team
Hey there! That's frustrating to deal with every billing cycle. We need to investigate both the charges and why those returned boxes are still on your account. We'll send you a PM to help sort this all out.
