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Unexpected Channel Changes; Added Costs
Just recently (7 weeks ago) signed two year contract because I like the basic core channels. Now they have removed many, readjusted theme packs, without so much as a boo to their customers. Channels ...
- Hi. I have to say after quite a few private emails with Telus employees, we came to a very Happy conclusion and I am thrilled I finally found someone who did more than find a solution for me. This is the Telus I have been with for more than 20 years now and I am a happy customer once more.
They definitely didn’t reach out to me when I phoned the representative that I got just said oh well that’s because you now have to pay $10 a month as this is now in a new package, called design and dine. She said she was more than Happy to put the channels back on my optic TV but I told her I didn’t think it was fair that I was having to pay $10 a month to get something that was included in my original packaging. She just said sorry and that was the end of the conversation no resolution other than I pay $10 more a month. She also said my contract comes up in August so I could deal with it then and I certainly will as we now have rogers in my neighbourhood.
TELUS_Support
Official Support Team
Official Support TeamHi there, thank you for bringing this to our attention, we’re really sorry to hear about your recent experience. We absolutely understand your frustration, especially when a change in packaging affects channels you were previously receiving.
We’d like the opportunity to take a closer look at your account and see what we can do to help. Please send us a private message with your account details.
Hi
This is account number February Account number: (removed account number) & I had HGTV, Magnolia Network & Food Network included in my packages then they just become unavailable. So, for some reason, I have lost channels and being told that I will have to buy another package, called design and dying to get them back when they were included before. I am also paying more money each month now and getting less channels and for some reason, the social has also moved and I don’t know where it’s gone. Needless to say, I’m not too happy about having to pay extra to get something I’ve already had for years. Bev VinkSent from my iPhone- TELUS_Support
Hi there, we will send you a private message.
I have not as yet received a response unless you sent it to my email
