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Unexpected Channel Changes; Added Costs
Just recently (7 weeks ago) signed two year contract because I like the basic core channels. Now they have removed many, readjusted theme packs, without so much as a boo to their customers. Channels ...
- Hi. I have to say after quite a few private emails with Telus employees, we came to a very Happy conclusion and I am thrilled I finally found someone who did more than find a solution for me. This is the Telus I have been with for more than 20 years now and I am a happy customer once more.
I have the same issue! I renewed my contract last fall and at that time the theme packs I had covered all these channels. They then changed and renamed the theme packs, and I have now lost channels and they want me to pay more to get them back. Since they made these changes and not I, I too, feel we should be able to cancel as this is not what I agreed to.
I have the exact same problem I lost 4 channel is at TELUS has now moved to a package called design and dying so in order to get the channels back that I’ve been paying for for years. I have to pay an extra $10 a month however I didn’t see a deduction of $10 a month in my bill because I’m no longer getting those channels.
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- I agree. I got messages from the Telus team yesterday saying they were looking to resolve this. In their private emails I followed their instructions and ended at a dead end when they sent a link to verify it was me.I told them this was a dead end link, that I even went and logged in again and I heard nothing again.I have 22 months left in my contract and even tho they gave me a 'loyalty deal' this is too long without my favorite channel.
They told me that I could remove one of my theme packs to get the theme pack that includes these channels… so to get these channels that I always have, I need to lose others that I always have. Does not make sense when they are the ones changing the packs!
- No sense at all. I see they also changed my title that originally said "Telus sucks right now". I also see now there are a lot of complaints about this issue. Not sure they will do anything but in these cases "Silence is not Golden"
