Forum Discussion

redtide's avatar
redtide
Neighbour
2 years ago

Unable to manage Optik TV

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this.    "Looks like something went wrong. Please Try Again"   Af...
JackWest's avatar
JackWest
Neighbour
11 months ago

I have the same problem, and it seems like this has been a common issue for a while. In fact, I think “Looks like something went wrong” might just be Telus’s new motto. I call Telus loyalty reps whenever possible to make changes even though it can be a grind.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

Hey JackWest - The way to change your theme packs is to go Here and tap on I am an existing client - this will allow you to log in to your My TELUS account 

  • 1976's avatar
    1976
    Friendly Neighbour
    11 months ago

    I have the same problem; I can't change my packs.

  • Mackie's avatar
    Mackie
    Friendly Neighbour
    11 months ago

    There’s no link in your “Here” 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 months ago

      Should be fixed now. Sorry about that

      • Mackie's avatar
        Mackie
        Friendly Neighbour
        11 months ago

        Still no link

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